Randall Noe Auto Group
Randall Noe Auto Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Randall Noe Auto Group has 1.3 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Service manager is nice.
Cons: Lack of professionalism, Lacking with help, Long waiting.Recent recommendations regarding this business are as follows: "Do not use the service department".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Randall Noe Auto Group has 1.3 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Service manager is nice.
Cons: Lack of professionalism, Lacking with help, Long waiting.Recent recommendations regarding this business are as follows: "Do not use the service department".
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Vehicle problems
- Service manager is nice
- Lacking with help
- Long waiting
- Never have parts
Preferred solution: Full refund
User's recommendation: Do not use the service department
Crooks liars and thieves . Never go to a Randall Noe dealership
Purchased a 2018 used Ford Focus with 1600 miles December 27, 2018. Received a CARFAX.
Drove the car. Looked at sales rep and asked if this car had been wrecked and if it still had factory warranty. No it hasn’t been wrecked and yes it has full warranty. I got it in writing.
WRONG!!! On January 19, 2019 the front left wheel fell off. Called and tow. Took it to our local Ford dealership to get fixed.
Guess what. The car had been wrecked before we bought it and isn’t under warranty. They lied about everything. Called and called with no results.
Wrote emails text messages. This went on for two months with promises it would be taken care of. WRONG. Had to get an attorney to write a letter.
They finally responded on the deadline day. Agreed to pay off bank. Wouldn’t pay any fees or down payment. Refused offer.
Wanted every penny I was out. They then agreed, to keep me from suing and going to the Attorney General. Before they paid they called the dealership where I had the car locked up and said that they was me and told them to release the car. They stole the car by committing fraud and lying.
They then refused to give me the money until I signed over the title. I refused to do it until I had a check in my hands. It took a total of two weeks to get the money. Once I got the money I signed the title.
Was told I could have filed theft charges but didn’t because I needed the money to pay the car off and buy another car.
If I would have filed charges I would have had to wait months to get paid. Never go to a dealership that Randall Noe has anything to do with.
Shifty from the get go
TERRELL< TX dealership is Terrible!
- Unprofessional
Preferred solution: need another dealership to help me period!
Buyer Beware!
Randall Noe Auto Group - Auto Advertisement Review
Randall Noe Auto Group - Customer Care Review
Set up an online appointment for work on Hyundai on a Monday. 1st available reservation was Friday at 8am.
Took it waited all week. Show up at Randall Noe at 7am. Open at 7:30am. They take car back at 8:06am.
We sit in waiting room till 10am. Now service manager is sitting here entire 2 hrs. Finally we ask him what they found? Tells us nothing yet.
Transmission fluid little low. Specialist not in today. Ask why? Set appointment week ago.
He said they can't find it. I show him text and e-mail confirming appointment again yesterday. He shrugs. Suggests we leave car.
After waiting 2 hrs he suggests leave car.? Why did he set there for 2hours looking at us and never tell us this? Why did we have to approach him? Really bad customer relations.
Couldn't care less. Well I went and bought a new Chrysler Pacifica. AT ELDER DODGE. NOT RANDALL NOE.
Figure Randall doesn't need that 34 grand.
Looks to me like Randall has enough business to treat customers like trash. I would tell everyone go see Elder Dodge in Athens for auto buying and servicing.
Randall Noe Auto Group - Truck Review from Nevada, Texas
I wish I could do negative stars!! This place is a scam!!
My husband and I went to buy a truck, that we found online, and we were told after test driving it, that the price was actually almost $4,000 more than the Internet price because they had added side steps and a stain blocker on the seats!! He called it "a reconditioning fee" (During the test drive, he told us that the truck was taken in with that stuff)
We didn't buy it, and I called the following Monday and made a complaint with the manager. I was told that there was no such fee and that it was the price listed on the Internet. He had NO IDEA why the salesman would tell us that....He said he would call me back...and never did.
If that isn't bad enough, I get a call almost a month later from the Internet manager, she said that she knew the situation and that that salesman no longer worked there, and that she wanted to help us find a vehicle. Fast forward 1 week, to today. I get a call FROM THE SAME SALESMAN THAT SUPPOSEDLY DOESN'T WORK THERE ANYMORE!!!!!! Asking if I was still looking for a truck....this place is a joke!
What a complete disappointment.
Stay as far away as you can!!! I'll be contacting the BBB and telling everyone that I can!
WORST EXPERIENCE
Preferred solution: Let the company propose a solution
Quote pricing and won't honor it
Will also be filing a complaint with the BBB.
- Unprofessional
Preferred solution: Price reduction
Trouble with AC
Randall Noe, Terrell, TX did not keep their promise
Randall Noe Auto Group Service Department Review from Quinlan, Texas
RIP OFF
Dishonest, won't honor price discussed on phone
- Lack of professionalism
- Dishonesty
Preferred solution: Contacted by Chrysler
Big Rip Off
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There is probably nothing that will get resolved. I just want others to know that they will lie in order to jack up the price and say they did work when in fact they didn't. Be sure to research the vehicle you are interested in so you will be armed with facts when dealing on a used car with them.